Contact Us | theWit - A Hilton Hotel

When you use a debit/credit card to check in, a hold is placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals ($125.00 per night), through your date of check-out and such hold may not be released for 3-5 business days* from the date of check-out or longer at the discretion of your card issuer. For an estimated time of release you may contact your card issuer at the phone number located on the back of your card.

*Please note that online banks with no physical branches, such as Chime Bank, and issuers of prepaid or reloadable cards take an additional authorization of their own that may equal 20% of the total amount authorized by the hotel or more.

Valued Hilton Honors Members booking direct have access to quick and easy folio retrieval any time. Simply sign in to your account at hiltonhhonors.com and click on “Past Stays”, then “View Receipt” for the desired stay.

If you booked a Hilton Advance Purchase rate, your room and tax folio was emailed to you shortly after booking. For duplicate copies you may call Hilton’s Advance Purchase Department at (800) 236-7113.

If you booked and paid via a third party company such as Expedia or Hotels.com, your room and tax folio was emailed to you shortly after booking. For duplicate copies please contact the third party using the information shown in your confirmation email.