WHAT TO EXPECT DURING YOUR VISIT
The health and safety of our guests and team members is our top priority. We have taken necessary steps to ensure everyone’s safety, and in return ask our guests to share in the responsibility. Customers should review local government guidance to confirm eligibility to travel and stay at the hotel.
Our cancellation policies have become more flexible should you need to change your plans. Please review the terms associated with your reservation.
We offer 24 hour valet parking service located on State Street, just North of the intersection at State and Lake, at the main entrance of the hotel. This overnight valet service is offered at $72.00 per night, per vehicle (standard sized vehicles) with unlimited in and out privileges.
Self-park options are available through Inter Park at 181 North Dearborn (1 block West of State Street) and 20 East Randolph (1 block South of Lake Street).
If you are a Hilton Honors member, we encourage you to take advantage of a contactless arrival and departure with Digital Key (sign up for free).
Bell services will not be available at this time. If you require assistance with your luggage, please advise the front desk upon arrival.
In accordance with CDC guidelines, we require face coverings in all indoor public areas of our hotel. We know that face coverings are the simplest way for our guests and Team Members to remain comfortable and safe while staying with us.
We are currently practicing social distancing and kindly request that you keep a 2 meter / 6 foot distance from others.
Hilton CleanStay with Lysol Protection
As a Hilton property, we have implemented Hilton CleanStay with Lysol protection to deliver an industry-defining standard of cleanliness and disinfection. Developed in consultation with global and local public health authorities (including the WHO and CDC), key features of Hilton CleanStay include: guestroom door seals to indicate your room has not been accessed since it was cleaned; extra disinfection on high touch areas; removal of excess in-room amenities; guest-accessible hand sanitizer and disinfectant wipes throughout the hotel; contactless check-in/check-out and more. theWit Hotel has enhanced the program and disinfects every room upon guest departure with electrostatic sprayers.
We want your stay to be as comfortable as possible, so we will only provide stayover housekeeping services upon request. To schedule housekeeping service or request additional amenities, please contact the front desk who will be happy to assist you. You are also welcome to utilize our texting system through our Hilton Honors app or call the front desk rather than stopping by for a contact-less experience.
When you arrive to your room, a Hilton CleanStay room seal indicates that no one has accessed your room since it has been thoroughly cleaned. If a team member needs to enter your room, they will only do so when guests are not present.
Available for dine-in and take-out. Seating in ROOF has been arranged to accommodate physical distancing. Menus will be displayed or available digitally via QR code with single-use menus provided upon request.
ROOF operating hours:
Thursday from 4pm-9pm
Friday – Saturday from 4pm-10pm
Sunday from 1pm-6pm
ROOF is currently operating as a restaurant and is in compliance with the Reopening Chicago Guidelines.
State & Lake Chicago Tavern
State & Lake Chicago Tavern is currently unavailable.
In Room Dining
Hot Breakfast is available:
Tuesday – Saturday: 7am – 11am
Cold Breakfast is available:
Sunday – Monday: 7am – 11am
Lunch service is not available on property at this time.
Should you wish to have meals delivered to the hotel, we ask that you receive items in the lobby at the designated area. Delivery personnel are not permitted in guest areas.
Amenities and Services
Our Fitness Center is open for guest use only with controlled capacity. Additional cleaning measures are in place to ensure the highest level of cleanliness. Masks are required within the fitness center, and we ask that you continue to practice social distancing while utilizing the equipment. Please remember to bring your own water bottle!
Spa@theWit is currently unavailable.
NOISE, GATHERINGS, DISTURBANCES
To ensure all guests have an enjoyable and safe experience, all guest floors are considered quiet zones and excessive noise is prohibited. No more than four registered guests are permitted in each guest room at any time. The hotel reserves the right to ask any guest in violation of this policy to leave the hotel, and guests may be subject to a fee.
100% SMOKE FREE
For the comfort and safety of our guests, theWit Hotel is a 100% Smoke‐Free facility. Violation of this policy by use of cigarettes, smoking tobacco, marijuana, illegal drugs, e‐cigarettes, vape pens, vape or smoking cartridges of any kind, hookahs, incense, cigars or candle burning will result in a cleaning fee. Additionally, theWit Hotel reserves the right to take action against any guest or visitor found to have tampered or interfered with any fire detection equipment throughout the hotel.
If rooms are damaged or left with a need for excessive cleaning, guests will be charged corresponding excessive cleaning fees.
Our Team Members
Team members have received an extensive orientation on our new procedures and protocols. In addition, team members are required to perform self-screens at home and a contactless temperature check at the Team member entrance before beginning work. During their shifts, Team Members are encouraged to wash hands/disinfect frequently, maintain physical distancing, and limit in-person interactions. Face masks are required for team members at all times.
As part of our ongoing efforts to enhance the property, the following areas have been recently renovated:
- Lobby (September 2020)
- Second Floor Event Space (October 2020)
- Third Floor Event Space (February 2020)
- Fourth Floor Event Space (2019)
- ROOF (2019)